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Booking an Appointment
Our appointment system is changing from 12 March 2018. This information has been written by your Doctors to explain the new system to you.
The new system is designed to give patients quicker access to health care advice.
In order to make sure you can see a Doctor when you need to, all patients will be spoken to by a GP before being offered a face to face appointment. Sometimes the Doctor will be able to deal with your problem without your coming to the surgery, but if you do need to be examined you will be given an appropriate appointment with a Doctor or Urgent Care Practitioner, usually on the day you call.
Sometimes, the Doctor will arrange for you to have some tests before you have your face to face appointment, making better use of that time.
If you need follow up appointments, these will generally be booked by the Doctor too.
Appointments for our Nursing Team can still be book as normal directly with the Receptionist Team.
We have asked our Receptionist Team to ask you brief details of the reason for your call. Please do provide this information as it helps us to prioritise our call back to you and it will remain confidential. Also, please tell the Receptionist if there are any times you won’t be able to take a call, for example if you need to pop out to take your children to school and we will endeavour to call at the more convenient time. When we call you back it will be from a withheld number, so please make sure it is possible to accept these calls on the number you provide.
We will only have a finite number of telephone call slots each day, and whilst we do try to provide a call back to every patient who requests one that day, if we do reach a maximum safe capacity for the day we will have to stop taking these requests. If you do call when we have reached safe capacity, our Receptionist Team will advise you of this. We suggest that you call back another day for routine issues. If your problem is urgent you could access care elsewhere - such as an Urgent Care Centre - see NHS choices for details of which services are available.
If you are unable to communicate by telephone please tell us this in advance so that we can provide you with appropriate care. For any patient, coming to the surgery rather than telephoning will not mean you are seen any quicker so please do not use this method.
If you book appointments online, you will also need to be spoken to by a GP before your face to face appointment can be arranged. Each day there will be some telephone slots for you to book into online, please ensure you provide brief details of your problem and a telephone number on which you can be contacted by the doctor.
All patients can still book appointments in advance. When speaking to the GP you can book your appointment at a mutually convenient date and time ahead.
If you have a preference for which GP you see face to face please tell the Doctor who calls you and they will endeavour to accommodate your request.
If you want to know the results of a test a hospital consultant arranged for you, or you want to clarify something told to you at a hospital appointment, you need to speak to the hospital not your GP, so please do not call us with these queries. If you cannot get an answer for the department you have been referred to, please contact the hospital’s Patient Information and Liaison Services; often referred to as PALS or PILS or Customer Services. The numbers of the local PALS can be found on our website.
If you wish to know the results of tests we have carried out or arranged for you, please call between 10am and 6pm Monday - Friday excluding bank holidays. Your Doctor will have reviewed the results and have left a message for the Receptionist Team to read to you.
If your Doctor or hospital consultant has signed you off work and you require your sick note to be extended, please give the details to the Receptionist who will ask your Doctor to provide a further sick note within 48 hours. Your Doctor may call you to discuss your ongoing problem.
If you want to order a repeat prescription please call 01455 200793 to leave a message for our Prescription Team. This is a 24 hours service but you can also call the same number between 11am and 1pm Monday to Friday to speak directly to a member of the Team.
Click / tap below for our Frequently Asked Questions:
If you would like to order further supplies of a medication that is listed as a repeat item on the right hand side of your prescription, there are several different ways you can arrange this:
In order to access the online repeat prescription request facility you will need to bring your photo ID, either Passport or Driving Licence, and proof of your address into the surgery so we can issue you with your login details; this is to protect the security of your medical record.
Please click here to visit our Online Access section for more information.
The link below explains how to order your medication online in more detail.
2. By calling the prescription line
You can call our 24 hour voicemail on 01455 200 793.
Please leave your name and date of birth, prescription items required, your contact number and the pharmacy you would like us to send your prescription to.
3. In Person
Bring your request to the surgery on Monday - Friday 8.30am - 6.00pm.
There is a post box next to the fish tank in the waiting room.
If you need to post your request when the surgery is closed there is also a post box in the wall to the left of the main surgery entrance next to the fence.
Whichever method you use you must allow 48 hours (two working days) for your prescription to be ready for collection from the surgery or sent to your pharmacy - whichever you prefer.
Please note that pharmacies may need time to prepare your medication.
You can order repeat medication up to 2 weeks before you are due to use the last of your current supply.
In the event of requesting medication which is not on your repeat medication or if you are overdue a medication review, it may take longer than 48 hours as a doctor will have to review the request.
In order to prescribe medication safely, the doctors may ask you to book an appointment, either face to face or in person to discuss your prescriptions. The duration of the prescription may be reduced during this time at the doctor's discretion.
Nomination form for Electronic Prescriptions
To make arrangements to have your prescription sent electronically to your pharmacy please click/tap below to complete a nomination form. You can hand in your completed form to the surgery or to your pharmacy.
People in the following categories are automatically exempt from prescription charges: children under 16, under 19 and in full-time education and all patients over 60 years of age. Other exemption categories are listed on the reverse of the prescription form.
If you are not exempt from prescription charges a pre-payment certificate can make prescriptions more affordable. You can speak to your Pharmacist about this or call 0845 850 0030 for advice. You can also apply for a pre-payment certificate online at https://apps.nhsbsa.nhs.uk/ppcwebsales/patient.do.
You can view our medicines formulary online at http://leicestershire.formulary.co.uk/.
Synchronising your medication
We appreciate that if you have several different repeat medications which run out at different times, it can be very inconvenient because you need to pick up repeat prescriptions more often than necessary.
If you would like us to issue you with a 'catch-up' prescription so that in future all your repeat medications become due at the same time, please click/tap below to complete a 'catch-up' form. Obviously we cannot do this with medication where the daily dose varies, for example pain killers or Warfarin.
Please count the number of each different item that you have and fill in the first four columns and return the form to us before you need to order any more medication. We will then issue a catch-up prescription for you.
Urgent Access Clinic
For patients with minor illnesses who need advice quickly
We have an Urgent Access Clinic to help our patients obtain medical advice quickly and easily for a wide range of illnesses and ailments.
Appointments in the Urgent Access Clinics can be booked up to 24 hours in advance.
There are surgery appointments and telephone appointments too. Each week we make sure we have some appointments outside school hours so that children can be seen without missing lessons.
This service is designed to meet the needs of our patients. It significantly increases the number of appointments we are able to offer and enables the GPs to provide increased support to patients with more complex needs and to special groups of patients in line with NHS guidance.
Urgent Access Clinic appointments are suitable for a variety of problems including:
- Abdominal pain (new conditions)
- Animal bites
- Athlete’s foot
- Back Pain (new conditions)
- Blocked nose
- Chest Infections
- Cold sores
- COPD Exacerbation
- Ear problems & earache
- Emergency contraception
- Fever / High temperature
- Hay fever
- Heartburn / Indigestion
- Ingrown toenails
- Insect bites & stings
- Mouth Ulcers
- Skin problems (inc Eczema)
- Sore throat
- Tummy upset
- Urine infections & Cystitis
- Vaginal Discharge
- Verruca or warts
If you contact us to request an appointment on the same day, our Reception Team may ask you a few questions about your symptoms to find out whether the Urgent Access Clinic would be a suitable service to ensure you get the most appropriate treatment quickly. We realise that sometimes patients will not feel happy giving details to a Receptionist and if this is the case, please tell us and we will ask a member of the clinical team to call you back.
For people with Diabetes, Heart Disease, Hypertension, Kidney Disease or who have had a Stroke:
We aim to schedule your annual review as close to your birthday as possible each year.
Call 01455 553 531 to arrange an appointment with the Healthcare Assistant for a blood test.
Please bring the following to your appointment:
- A urine sample
- Your annual review questionnaire which you can complete online or print off using the links below.
- Please check your blood pressure, either by visiting the health information room before your appointment or, if you have a blood pressure machine at home, please take 10 readings over the 5 day period before your appointment.
Annual Review Questionnaire
For people with Chronic Lung Disease / COPD
Please call 01455 553 531 to arrange an appointment with a Practice Nurse and bring with you any inhalers you are currently using.
For people with Asthma
If your asthma is stable you can complete your asthma review online or on paper using the links below. If you have any concerns about your asthma or would like to discuss your symptoms or treatment please make an appointment for an Asthma Review with a practice nurse and bring with you any inhalers you are currently using.
NHS Health Checks
We offer NHS checks to patients aged between 40 and 74 who do not have on-going health problems. These checks assesse your risk of developing heart disease, stroke, kidney disease or diabetes. There is good evidence to show that by identifying people who are at risk and initiating appropriate treatment can lead to an improvement in health and prevent the development of these conditions.
If you have been invited to attend, we ask that you fill out the health questionnaire, which you can either complete online or print off using the links below and bring this to your appointment.
If you have a blood pressure machine at home please do 10 readings over the course of 5 days and bring this information to your appointment. We encourage patients to take their blood pressure at home if possible as these tend to be more accurate than surgery readings.
If you are not able to measure your height, weight or blood pressure at home, please use the facilities in our Health Information Room before your appointment. Members of the Reception Team can help you if you are unsure about how to use any of the equipment.
At your check a member of our Nursing Team will take a blood sample, look at the information you have provided on your questionnaire and ask further questions to enable us to provide you with personalised advice on how to stay healthy. We will also explain when you will receive your results and whether any follow up appointments are be needed.
NHS Health Check Questionnaire
Alcohol and Drug Misuse
Turning Point is a social enterprise, providing specialist and integrated services which focus on improving lives and communities across mental health, learning disability, substance misuse, primary care, the criminal justice system and employment.
You can find out more about Turning Point at:
Blood Pressure Monitoring
You should be seated and place the blood pressure machine on a table beside you.
- Sit quietly for 5 minutes before each pair of readings.
- Leave at least 1 minute between each measurement.
- Please record your blood pressure morning and evening for 8 days.
Taking your Readings:
- Place the cuff around your bare arm, above your elbow.
- The rubber tube should be in the middle of your arm and leading down from the cuff.
- Connect the tubing to the side of the machine if it is not already connected.
- Switch the machine ON.
- Wait for the zero and heart symbol to show on the screen.
- Press the start button.
- The cuff will inflate and the screen will show numbers up to around 170, it may go higher.
- The cuff will tighten on your arm.
- Try to keep your arm still until the cuff has completely deflated.
Logging your Readings:
- There should be two numbers showing together on the screen, then a P and another number.
- The two numbers that appear together represent your blood pressure.
- The number after the P is your pulse reading.
- Please record these figures.
- Switch the machine OFF after use.
You can submit your readings online or print off a paper copy of the form using the links below:
National Bowel Screening Programme
For patients age 60-74
Every 2 years a Screening kit is sent by post.
Did you know?
- 80% of bowel cancers occur in people over 60
- Bowel Cancer is the 4th most common cancer in the UK
- Bowel Cancer Screening can detect cancer before you have any symptoms
- Bowel Cancer survival rates are much higher if found early, as treatment is more effective
For help & advice call the NHS Bowel Cancer Screening Freephone on 0800 707 6060
You can find out more about Bowel Cancer Screening on NHS choices:
Chlamydia is the most commonly diagnosed sexually transmitted infection (STI) in the UK. It’s most common in men and women under 25 years old. The bacteria that cause chlamydia are found in the semen, vaginal fluids and saliva of people who have the infection. Chlamydia is easily passed from one person to another through unprotected sex (e.g. not using a condom).
If chlamydia is not treated it can cause pain in the pelvis, ectopic pregnancy (a pregnancy in the fallopian tubes) and infertility (being unable to have children). This risk is increased if you get the infection again and again.
Most people with chlamydia don’t get any symptoms. If you do get symptoms you might notice:
- Unusual vaginal discharge
- Pain when peeing or having sex
- Bleeding after sex or between periods
- Pelvic pain (pain in the lower part of the stomach) or painful testicles
If you have any of these symptoms you should see a health professional, even if you have tested negative for chlamydia as you may have a different infection.
If you are under 25 years old and sexually active, you should get tested for chlamydia annually or when you change your sexual partner.
You can get a free chlamydia test at
- Community pharmacies
- Sexual health clinics
- Home sampling kits via the internet/textingservices
For more information visit:
Taking a statin to reduce the risk of coronary heart disease or stroke
Recent changes in the guidance issued to healthcare professionals by NICE (National Institute for Health and Care Excellence) advises that people have a relatively low risk of developing coronary heart disease or stroke should now be offered a statin with the aim of reducing this further.
This applies to patients whose Cardiovascular Risk score is above 10%.
If you have been advised that you fall into this group, we have produced an information leaflet to help you decide whether you wish to start taking a statin.
You can download the leaflets here according to your individual risk score:
Alternatively please collect a leaflet from the surgery, or ask our Reception team to send it to you.
If you decide that you would like take a Statin please book a blood test appointment with a member of our Healthcare Assistant Team as we need to check your liver function before the medication is started.
If you are taking the contraceptive pill you can request repeat pills by completing the contraceptive review form which you can fill out online or print off using the links below.
If you have no problems with your contraceptive pill it may not be necessary for you to see the doctor and instead you may just complete this form fully and return it to us.
We need to know your height, weight and blood pressure. You can check these without an appointment in the Health Information room at the Wycliffe Medical Practice. Just come to the practice any time between 08.30 and 18.00 Monday to Friday and ask the receptionist to direct you to the Health Information Room. It should only take you five minutes.
Once we have forwarded the information on your form to your Doctor we will let you know whether you can pick up a prescription for a further 12 month supply of pills, or whether your Doctor wishes to see you; in which case we will issue a prescription for a further one month supply of the pill with a request to make an appointment. Occasionally your doctor will need to speak to you before issuing any more pills. It is therefore helpful if we can have a mobile or home phone number on which you are happy for us to leave a voicemail/text/answerphone message.
Contraceptive Pill Review Form
Long Acting Reversible Contraception
If you are looking to have a coil or implant fitted and wish to discuss this with a doctor; or if you currently have an implant or coil fitted and are experiencing some problems with it, you can book an appointment with the doctor of your choice to do this.
The leaflet below shows which options are available to you:
We offer a number of coil and implant fitting appointments with Dr Kendall within normal clinic times. However, we do appreciate that some women would find it more convenient to arrange for their contraceptive fitting to take place outside usual working hours. This leaflet has been prepared to help you to access these services. Some of these clinics offer “walk in” services where no appointment is needed.
The details are correct as at September 2017 but we suggest you do telephone in advance to check there have been no recent changes to clinic times.
The main provider of contraceptive services in Leicestershire is based in Leicester but there are also you will find some more local alternatives.
St Peters Health Centre, 2nd Floor, Sparkenhoe Street, Leicester LE2 0TA
This clinic offers both appointments and “queue and wait” sessions.
Call 0800 318 908 for an appointment (lines open 09.00 – 19.30 M-F, 09.00-13.30 Saturday). Or book online at www.leicestersexualhealth.nhs.uk.
Appointments can be booked in advance at the following times:
|Thursday||9am – 12pm|
|Friday||5pm – 7:30pm (Male only clinic)|
Queue and Wait Clinic Sessions: these are held at the times specified below. No appointment is required but please note that these sessions can be extremely busy and you will need to be prepared to wait up to 2hrs to be seen at peak times.
|Monday||9am - 12pm & 1:30pm - 4pm|
|5pm - 7:30pm (under 25's only)|
|Tuesday||9am - 12pm & 1:30pm - 7:30pm|
|Wednesday||9am - 12pm & 1:30pm - 7:30pm|
|Thursday||1:30pm - 7:30pm (under 25's only)|
|Friday||9am - 12pm & 1:30pm - 4pm|
|Saturday||9am - 1:30pm (Please be aware that implant and coil fittings are not available at this clinic)|
The Pine Clinic, Rainsbrook Wing, Hospital of St Cross, Barby Road, Rugby, CV22 5PX
Ring 0300 123 6644 (Press 2 for Rugby)
Clinic times Tuesday 5:30pm – 7:30pm (Appointments or walk in and wait if urgent)
St Luke’s Hospital, 1st Floor Outpatients, 33 Leicester Road, Market Harborough, LE16 7BN
Ring 0800 318 908 or 0300 124 010 for more information and for appointments.
Clinic times Tuesdays 6pm – 7:30pm (walk-in and appointments, however book in advance to guarantee being seen).
Hinckley Health Centre, Hill Street, Hinckley. LE10 1DS
Ring 0800 318 908 or 0300 124 0102 for an appointment.
Clinic times Mondays (under 25’s only) 3:15pm – 4:45pm, and Mondays (appointment only clinic) 5pm – 6:15pm
Riversley Park Centre, Clinic Drive, Coton Road, Nuneaton. CV11 5TY
Ring 0300 123 6644 (Press 4 for Nuneaton)
Clinic times Wednesdays and Thursdays 7pm – 9pm
Lutterworth Share and Care Group provides a person-centred approach to supporting people living with dementia and their carers.
Click / Tap here to go to our Share and Care Group page.
Ear Care Update January 2017
Following many problems with the equipment we use for ear syringing (ear irrigation) we have been forced to review our policy on providing this service to patients.
We have two ear syringe machines, purchased in December 2015. Since purchase, both of these have failed on several occasions and have been replaced under the manufacturer’s warranty.
There are no alternative makes/models of machines on the market to carry out this procedure.
We appreciate how frustrating it is for our patients when we have to cancel appointments due to faulty equipment and the repeated failure of these machines has forced us to consider whether we should persevere with ongoing replacements. Ear irrigation is not a core NHS service, which means we do not receive funding to provide this and it would be acceptable to our commissioners if we decided to no longer do so.
Some GP practices within Leicestershire and Rutland have decided to cease providing the service. Patients of these practices therefore have to access the service privately. We have checked locally and found that there are private providers at Rugby, Market Harborough and Hinckley, typically charging from £50 per ear.
After careful consideration we have decided to continue to provide this service for our patients. However, we do need to ensure that you are aware of the following points:
We have limited resources to provide this service and at times the wait for these appointments may be longer than our patients’ would hope for. In these circumstances we do ask for your patience as it is not possible for us to divert resources away from other core NHS services. As always, our staff will try to accommodate you as quickly and conveniently as possible but we do ask that you are considerate too of the limitations on us.
From time to time our machinery will need to be returned for repair – we will endeavour to always have one working machine on the premises but if this is not possible, you must appreciate that it is due to circumstances beyond our control.
We would also like to remind patients that they do need to soften the wax in their ears using warm oil for a minimum of one week before the procedure. It has also been found that a longer period of oil use prior to ear irrigation (2-3 weeks) is even more beneficial and we recommend that you try this. Please see our information leaflet for advice on treating your ears with oil.
We are pleased to advise you that some patients who had previously relied on ear irrigation to clear wax in their ears have reported that carrying on applying oil over a prolonged period (usually two weeks) had actually relieved their problem. Another point to note is that an occasional maintenance treatment of oil can be beneficial in the longer term. Please ask our Nursing Team for advice on this.
LATEST NEWS – OUR MACHINES ARE CURRENLTY OUT OF ORDER. WE APPRECIATE THAT THIS IS VERY FRUSTRATING FOR OUR PATIENTS BUT WE HAVE NO OTHER OPTION THAN TO AWAIT REPLACEMENTS. PATIETNS WILL BE ADDED TO A WAITING LIST – BUT PLEASE TREAT YOUR EARS WITH OIL WHILST YOU ARE WAITING.
PLEASE NOTE THIS IS NOT A FUNDING ISSUE – THE MACHINES ARE SIMPLY NOT AVAILABLE.
WE HOPE THAT YOU WILL ACCEPT OUR SINCERE APOLOGIES FOR THE INCONVENIENCE WE KNOW THIS CAUSES
Fit for Work
GPs can refer employed patients to Fit for Work, with their consent, if they are, or are likely to be, off sick for four weeks or more.
The patient will meet with an occupational health professional who will produce a Return to Work Plan, which can replace the need for a fit note. The Return to Work Plan will be tailored to the patients’ needs to help them return to work in a way that’s right for them.
You can find out more about Fit for Work at www.fitforwork.org
Hormone Replacement Therapy
If you are taking HRT you will need to complete an annual review form
You can print it using the link below or collect one next time you visit the Practice.
H Pylori Testing
Click / tap the link below to read the Patient Leaflet for H Pylori testing at home:
Feeling stressed or worried? Difficulty sleeping? Anxious or feeling low?
To make a referral you can call 0115 876 0157
Or complete an online self-referral at: www.iaptportal.co.uk/ltw.html
For more information about this service visit www.letstalkwellbeing.co.uk
Click / tap the link below for more information about preventing falls.
For further information visit NHS choices: www.nhs.uk/conditions/Falls/Pages/Introduction.aspx
Shingles is a common, painful skin disease. The Shingles vaccine is available free on the NHS to specific groups of people in their 70s.
To get more information about the Shingles vaccination including whether you are eligible or to find out about possible side effects visit: http://www.nhs.uk/conditions/vaccinations/Pages/shingles-vaccination.aspx
If you are eligible and would like to be vaccinated please call our reception team to book an appointment
If you smoke, stopping this can have a very positive effect on your health. We want to offer help and support to our patients who wish to stop smoking - you can speak to your doctor or nurse but you can also access help and advice yourself.
Leicestershire County Council have a service designed to help and support people who would like to stop smoking. It is called QUIT READY LEICESTERSHIRE.
They have advisors available 9am - 7pm Monday and 10am - 2pm on Saturday. The friendly advisors will provide you with information and ongoing support tailored for you individually. They can issue free medication to help you stop smoking.
Please call 0345 646 6666 if you would like to stop smoking now or want to know how to plan to stop in the future.
Alternatively, you can visit their website www.quitready.co.uk
We provide information to enable you to protect your health when travelling abroad. To ensure that your health is fully covered before your holiday please complete and return this form to us at least 8 weeks before you travel. If you book after this time we cannot guarantee that you will be fully protected.
PLEASE NOTE – WE HAVE ONLY LIMITED AVAILABILITY FOR THIS SERVICE - PATIENTS WHO WILL BE TRAVELLING WITHIN 4 WEEKS MAY NOT BE ABLE TO HAVE AN APPOINTMENT BEFORE THEY TRAVEL
For families or couples travelling together please note that you must fill in one form for each patient travelling - you can download the form or complete them online using the links below
Our specially trained nurses will then review your medical records and draw up recommendations for the NHS vaccinations you require for your trip. The following vaccinations are available on the NHS if they are recommended by the Department of Health for the area you are travelling to:
- Hepatitis A
We will telephone you to make arrangements for you to have these vaccinations at the surgery, if needed. We will also be able to provide you with general advice to help you avoid health problems when you travel.
Please note that our nurses do not provide other vaccinations such as Hepatitis B, Rabies, Japanese Encephalitis and Yellow Fever and also Malaria preventative treatments - these are only available on a private basis from specialist clinics or pharmacies. We therefore suggest that you contact a provider of these services now to discuss your requirements. Sometimes you will require a course of vaccinations to ensure you are protected, it is vital that you make arrangements for these as soon as possible, please do not wait until your appointment at the surgery.