- Making an appointment
- GP appointments
- Test results & other enquiries
- Acute Access Service
- Urgent Care
- A&E at LRI
- NHS 111
Making An Appointment
You can make appointments in the following ways:
- By phone: Please call 01455 553531 to speak to a member of the reception team who can make an appointment for you.
- Online: You can use either Engage Consult or SystemOne Online to make an appointment (for more information please visit the online services section of our website: https://wycliffemedicalpractice.secure-gpsite.nhs.uk/online-services) N/B: Please do not use this service if you require a same day appointment.
- Due to the Current Corona Virus Pandemic we now follow Government Guidelines on how we offer GP appointments. It the first instance all patients will be asked to provide a brief description of the problem to the reception team so they can triage to the most appropriate member of the clinical team.
- If you require a GP you will be first be offered a telephone appointment with a GP if one is available . The GP will do their best to deal with the problem over the phone or via a video consultation before offering a Face to Face appointment
To book face to face or telephone appointments, including on the day appointments, please call our appointment line between 8.30am – 12.45pm and 1.45pm – 5.30pm by selecting Option 2. The same-day appointments are usually fully booked early in the day. We therefore recommend that you call us as early in the day as possible.
Our team will ask you for some information about the reason for your appointment; this helps us to book you with the most appropriate clinician and the most suitable type of appointment.
If you or the person you are calling about is housebound, either ongoing or as a result of their current problem, you can request a home visit. A doctor will call you back to discuss the problem as it may be more appropriate for them to send the Acute Visiting Service to you. Please note all home visits MUST be requested by 10am Monday - Friday.
*CURRENTLY SUSPENDED* Wednesday Morning Early Surgery
We have additional pre-bookable appointments are available between 7am and 8am on Wednesdays for patients who wish to be seen outside of our usual surgery hours
There is a Receptionist on duty but they are unable to access the on the day appointments until 8.30am, so please do not make a special journey to book appointments during that time.
Test Results and Other Enquiries:
For enquiries and test results please call between 9am and 5.30pm and select Option 3.
If you want to know the results of a test a hospital consultant arranged for you, or you want to clarify something told to you at a hospital appointment, you need to speak to the hospital - so please do not call us with these queries. If you cannot get an answer from the department you have been referred to, please contact the hospital’s Patient Information and Liaison Services; often referred to as PALS or PILS or Customer Services. The numbers of the local PALS can be found on our website.
If you are asked to bring a urine or stool sample to the Practice please note the following:
The samples are sent to the laboratory in Leicester for analysis each day at 1pm. We need at least one hour before this to process your samples, so we ask all patients to ensure that their samples are with us by 12 noon Monday - Friday.
If you are unable to attend by 12 noon we can accept most samples Monday - Thursday afternoon as these will be dispatched the following working day.
PLEASE NOTE THAT ON FRIDAY, OR ANY OTHER DAY THAT PRECEDES A BANK HOLIDAY, WE ARE UNABLE TO ACCEPT YOUR SAMPLES AS THEY CANNOT BE STORED FOR LONGER THAN 24 HOURS.
Acute Access Service
Our premises and phone lines open at 8.00am Monday – Friday
Between 8.00am and 8.30am only an Acute Access Service is provided. This enables patients who are acutely unwell to obtain urgent medical advice from our on-call GP, either by phone or at the Practice.
If you do require urgent advice during these times we recommend that you call us on 01455 553531 and select option 1. Coming to the Practice during these times is not recommended and will not result in you being seen any quicker.
The staff who are on duty between 8.00 am and 8.30am are here to facilitate the Acute Access Service – they will not be able to book routine or same day appointments or answer queries.
A similar Acute Access Service is provided between 6.00pm and 6.30pm. If you are acutely unwell during these times we recommend you call us on 01455 553531 and select option 1.
Rugby Urgent Care Centre, Barby Road, Rugby, CV22 5PX
(Please note the Rugby Urgent Care Centre cannot provide urgent care for children under 6 years of age)
Accessing the Emergency Department at the Leicester Royal Infirmary
The Leicester Royal Infirmary Emergency Department has been designed with patients in mind and to treat people who are ill or injured and need treatment quickly. There is clear signage around the building that will explain where you need to go and what you can expect.
The Emergency Department has separate adults’ and children’s entrances and waiting areas.
You can access the Adults’ Emergency Department from Aylestone Road. There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park on Havelock Street. Please follow the signs.
The Children’s Emergency Department entrance is completely separate and can be found on Infirmary Square. There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings. Follow the signs.
When you arrive at the Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you. If staff feel you do not need emergency treatment, they will give you advice about where to go or help you make an appointment with your GP if necessary.
If you need treatment, you will be given a unique number and asked to take a seat in the ‘Blue Zone’ where you will wait your turn for treatment. Please watch the screens around the department which will call you when it is your turn to be seen. We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first.
In some instances, if clinical staff feel that you are more ill than you are aware of, you may be taken into another area for treatment.
Staff aim to treat and either discharge or admit you within four hours of your arrival. If at any point your condition gets worse whilst waiting, please inform a member of staff so they can address your concerns immediately.
Visiting an emergency department can be stressful and frightening, that is why the building has been designed to reduce that stress as much as possible. Experienced staff will do their best to reduce anxiety for you or your loved one.
Remember you should only visit the Emergency Department if it is a real emergency. If it is not an emergency but you still need healthcare advice, there are a wide range of suitable alternatives:
- You can visit a pharmacist
- You can visit your GP
- If you are registered with any GP practice in the City you can get an appointment with a GP or prescribing nurse at one of three Healthcare Hubs, including during evenings weekends and bank holidays. Call 0116 366 0560 or NHS 111 to book your appointment for the same day or up to 48 hours in advance. Visit www.leicestercityccg.nhs.uk/healthcare-hubs for more information
- there are Urgent Care Centres, primary care hubs or walk in centres across LLR, information on how to access these can be found online via NHS Choices or by calling NHS 111
- Call NHS 111 for free healthcare advice if you are unsure where to go or what to do, they will be able to assess your needs and arrange onward care including booking appointments or arranging a home visit if this is required.
Click / Tap below to view the LRI site map:
About NHS 111
You can call 111 when you need medical help but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, for example an out-of-hours doctor or a community nurse.
For immediate, life-threatening emergencies call 999 - if you need medical help but it's not an emergency please use 111.
When you call 111 a trained advisor will ask questions to find out what's wrong, give you medical advice and direct you to someone who can help you, for example an out-of-hours doctor or a community nurse.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
NHS 111 is available to all patients in England, 24 hours a day, 365 days a year.
Calls are free from landlines and mobiles.
You can use Type Talk if you have difficulty hearing and there are Interpreters available for callers who do not speak English.