Patient Online Services
Non-urgent advice: Zero Tolerance: Abusive or Aggressive Behaviour
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.
In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.
This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.
Anyone giving verbal abuse to members of staff, either in person or over the telephone, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated. Any future violation of this policy will result in the removal from the Practice patient list. There will be no appeal process.
We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Our Practice Latest News
Non-urgent advice: Let us know!
We are keen to understand what patients would like to see available as extended hours provision.
Please click on the following link to express your views.
Enhanced Access – Patient Survey (surveymonkey.co.uk)
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Non-urgent advice: Urgent GP Advice
Patients registered with The Wycliffe Medical Practice who require urgent medical advice can call us from 8am- 8.30am and between 6pm- 6.30pm Monday – Friday to speak to a member of our practice team with access to our Duty Doctor.
For full information about how to access our acute access service and opening times, please click on Appointments.
Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The practice will close on the following afternoons for staff training.
– Thursday 22nd September
GP Patient Survey
94% describe their overall experience of this GP practice as good compared to national average of 83%
93% find it easy to get through to this GP practice by phone compared to 68% nationallyClick here for more details