Non-urgent advice: Patient Notice

Since the start of the Covid-19 pandemic, The Wycliffe Medical Practice has followed Government Guidelines around the type of appointments we are able to provide. Even with restrictions in place, our GP and Nursing teams have still seen a large number of patients face to face during this time. Currently, face to face appointments at the surgery are booked after you have spoken with a GP first on the telephone to assess the problem.

As a surgery, we are keen to get back to some kind of pre-pandemic service, however with Covid cases high throughout the country, we still have a duty of care to all our patients and staff. This means assessing all risks individually and ensuring that we are able to continue to provide a safe and reliable service for all. At the minute, we feel that changing all of our appointments to face to face ones and therefore increasing the number of patients coming into the surgery could see our vulnerable patients un-necessarily compromised. We would also run the risk of having to close the surgery completely if our staffing levels fall below a minimum operating standards due to a high number of positive cases.

Taking into consideration current government guidelines, it is our plan to continue with our current telephone triage appointment system and look to start implementing a tiered return to Face to Face appointments when we have more information and can be sure that we will be able to continue to provide core services.

Non-urgent advice: Please note

Whichever method you use you must allow 3 working days for your prescription to be ready for collection from the surgery or sent to your pharmacy – whichever you prefer.

Pharmacies will need time to prepare your medication.

You can order repeat medication up to 2 weeks before you are due to use the last of your current supply. Please give us as much notice as possible.

In the event of requesting medication which is not on your repeat medication or if you are overdue a medication review, it may take longer than 48 hours as a doctor will have to review the request.

In order to prescribe medication safely, the doctors may ask you to book an appointment, either face to face or in person to discuss your prescriptions. The duration of the prescription may be reduced during this time at the doctor’s discretion.

Ordering a Prescription

If you would like to order further supplies of a medication that is listed as a repeat item on the right hand side of your prescription, there are several different ways you can arrange this:

1. Online

Our online prescription request service is part of SystmOne online. In order to make an account, you will need to bring your photo ID, either Passport or Driving Licence, and proof of your address into the surgery. We will then be able to issue you with your login details; this is to protect the security of your medical record.

2. By calling the prescription line

You can call our 24 hour voicemail on 01455 200 793.

Please leave your name and date of birth, prescription items required, your contact number and the pharmacy you would like us to send your prescription to.

Between 11am and 1pm Monday to Friday our prescription line is manned by our designated prescription team. Please call between these times if you wish to speak to a member of staff.

3. In Person

Bring your request to the surgery on Monday – Friday, 8:30am – 6:00pm.

There is a post box in the waiting room, please ask the receptionist if you cannot find it.

If you need to post your request when the surgery is closed there is also a post box in the wall to the left of the main surgery entrance next to the fence.

Prescription Queries

If you have a question or query about your recent prescription request please call the prescription line between 11am and 1pm. You can also leave a voicemail outside of these hours with a brief outline of your problem. Please make sure that you clearly state your name, date of birth and preferred contact number.

Nomination Form for Electronic Prescriptions

As from Tuesday 17 March all prescriptions issued by The Wycliffe Medical Practice will be sent electronically. If you have not nominated pharmacy, you will be given a token to take to the pharmacy to get your prescription dispensed.

To reduce the time and effort taken to obtain your medication we suggest that all of our patients nominate a pharmacy.

You can nominate a pharmacy in either by completing our online form or contacting us on 01455 553531 and asking a member of the reception team to nominate a pharmacy for you.

Synchronising your Medication

We appreciate that if you have several different repeat medications which run out at different times, it can be very inconvenient because you need to pick up repeat prescriptions more often than necessary.

If you would like us to issue you with a ‘catch-up’ prescription so that in future all your repeat medications become due at the same time, please download the synchronising medication form and bring your completed form into the surgery. Obviously we cannot do this with medication where the daily dose varies, for example pain killers or Warfarin.

Please count the number of each different item that you have and fill in the first four columns and return the form to us before you need to order any more medication. We will then issue a catch-up prescription for you.

Prescription Charges

People in the following categories are automatically exempt from prescription charges: children under 16, under 19 and in full-time education and all patients over 60 years of age. Other exemption categories are listed on the reverse of the prescription form.

Pre-payment Certificate

If you are not exempt from prescription charges a pre-payment certificate can make prescriptions more affordable. You can speak to your Pharmacist about this or call 0845 850 0030 for advice. You can also apply for a pre-payment certificate online at:

Buy an NHS Prescription Prepayment Certificate (

Medicines Formulary

You can view our medicines formulary online via the link below.

Leicestershire Health Community Formulary (