Non-urgent advice: Patient Notice
Since the start of the Covid-19 pandemic, The Wycliffe Medical Practice has followed Government Guidelines around the type of appointments we are able to provide. Even with restrictions in place, our GP and Nursing teams have still seen a large number of patients face to face during this time. Currently, face to face appointments at the surgery are booked after you have spoken with a GP first on the telephone to assess the problem.
As a surgery, we are keen to get back to some kind of pre-pandemic service, however with Covid cases high throughout the country, we still have a duty of care to all our patients and staff. This means assessing all risks individually and ensuring that we are able to continue to provide a safe and reliable service for all. At the minute, we feel that changing all of our appointments to face to face ones and therefore increasing the number of patients coming into the surgery could see our vulnerable patients un-necessarily compromised. We would also run the risk of having to close the surgery completely if our staffing levels fall below a minimum operating standards due to a high number of positive cases.
Taking into consideration current government guidelines, it is our plan to continue with our current telephone triage appointment system and look to start implementing a tiered return to Face to Face appointments when we have more information and can be sure that we will be able to continue to provide core services.
Non-urgent advice: PLEASE NOTE:
Due to current concerns about Coronavirus we are asking all patients some basic screening questions when they request an appointment. In view of this we have temporarily stopped the option to book a face to face appointment online as this would not enable these questions to be asked before patient attended the practice.
As an alternative, we have introduced online booking telephone calls with GPs. Please use this service if you would like to arrange a telephone call from a GP.
Please note: this service does NOT replace the need to contact NHS111 online or by phone if you have queries or concerns relating specifically to Coronavirus.
Making An Appointment
You can make appointments in the following ways:
- By phone: Please call 01455 553531 to speak to a member of the reception team who can make an appointment for you.
- Online: You can use either Engage Consult or SystemOne Online to make an appointment (for more information please visit the online services section of our website
- In person: Please come in between 8.30am and 6.30pm to make an appointment.
To book face to face or telephone appointments, including on the day appointments, please call our appointment line between 8.30am – 12.45pm and 1.45pm – 5.30pm by selecting Option 2. The same-day appointments are usually fully booked early in the day. We therefore recommend that you call us as early in the day as possible.
Our team will ask you for some information about the reason for your appointment; this helps us to book you with the most appropriate clinician and the most suitable type of appointment.
If you or the person you are calling about is housebound, either ongoing or as a result of their current problem, you can request a home visit. A doctor will call you back to discuss the problem as it may be more appropriate for them to send the Acute Visiting Service to you. Please note all home visits MUST be requested by 10am Monday – Friday.
Wednesday Morning Early Surgery
We have additional pre-bookable appointments are available between 7am and 8am on Wednesdays for patients who wish to be seen outside of our usual surgery hours
There is a Receptionist on duty but they are unable to access the on the day appointments until 8.30am, so please do not make a special journey to book appointments during that time.