Making An Appointment

You can make appointments in the following ways:

  1. By phone: Please call 01455 553531 to speak to a member of the reception team who can make an appointment for you.
  2. Online: You can use SystemOne Online to make an appointment (for more information please visit the online services section of our website
  3. In person: Please come in between 8.30am and 6.30pm to make an appointment.

GP Appointments

To book face to face or telephone appointments, including on the day appointments, please call our appointment line between 8.30am – 12.45pm and 1.45pm – 5.30pm by selecting Option 2. The same-day appointments are usually fully booked early in the day. We therefore recommend that you call us as early in the day as possible.
Our team will ask you for some information about the reason for your appointment; this helps us to book you with the most appropriate clinician and the most suitable type of appointment.
If you or the person you are calling about is housebound, either ongoing or as a result of their current problem, you can request a home visit. A doctor will call you back to discuss the problem as it may be more appropriate for them to send the Acute Visiting Service to you.  Please note all home visits MUST be requested by 10am Monday – Friday.

This practice is committed to providing a safe and comfortable environment and to putting patients at ease wherever possible and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone
at the time of booking.
Staff members have received appropriate training to act as chaperones and have knowledge of the examination or procedure you may be undergoing.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training.
If you have any questions or wish to see the full chaperone policy, please ask to speak to a member of staff.