January & February 2019 Newsletter

Posted on:

Concert For Lutterworth
A variety performance of song, dance, music,
comedy and drama to provide equipment for the
Lutterworth Medical Centre

Saturday 9 February 2019
7.30 pm at Lutterworth College
Tickets £10
available from Max Electrical
or by calling the concert box office on 07913 880663


We are pleased to announce that from 2 January 2019, patients
registered with The Wycliffe Medical Practice who require urgent
medical advice will be now able to call us from 8am- 8.30am and
between 6pm- 6.30pm Monday – Friday to speak to a member of
our practice team with access to our Duty Doctor.

Previously, patients calling during these time slots would have been
transferred to a telephone answering service rather than the
Practice but we have now improved the service for 2019. Please
note if you wish to book an urgent or routine appointment, call
from 8.30am.
Because of these changes, we thought it would be helpful to
summarise in this newsletter how you can access the whole range
of our services – please see overleaf for details.

Following the service improvements announced
overleaf, please find below a summary of how to
access our services:
 For urgent medical advice between 8am and 8.30am or between 6pm and 6.30pm
Monday – Friday call 01455 553531 and select option 1
 To book face to face or telephone appointments, including on the day appointments,
please call our appointment line between 8.30am – 12.45pm and 1.45pm – 5.30pm by
selecting Option 2.
 For enquiries and test results please call between 9am and 5.30pm and select Option 3.
 If you wish to order a repeat prescription, please call our 24 hours Prescription
Answerphone on 01455 200793. You can leave a message at any time, but if you wish
to speak to a member of the team please call this number between 11am and 1pm.
 Our Reception desk at the Medical Centre is open between 8.30am and 6pm to take
appointment bookings, answer your queries and to offer help and advice.
 Each Wednesday we offer early pre-bookable appointments with GPs and Nurses and
although there is a Receptionist on duty they are unable to access the on the day
appointments until 8.30am, so please do not make a special journey to book
appointments during that time.
 If your Doctor or hospital consultant has signed you off work and you require your sick
note to be extended, please give the details to the Receptionist who will ask your Doctor
to provide a further sick note within 48 hours. Your Doctor may call you to discuss your
ongoing problem.
 If you want to know the results of a test a hospital consultant arranged for you, or you
want to clarify something told to you at a hospital appointment, you need to speak to the
hospital not to your GP – so please do not call us with these queries. If you cannot get
an answer from the department you have been referred to, please contact the hospital’s
Patient Information and Liaison Services; often referred to as PALS or PILS or Customer
Services. The numbers of the local PALS can be found on our website.
 If you or the person you are calling about is housebound, either ongoing or as a result of
their current problem, you can request a home visit. A doctor will call you back to
discuss the problem as it may be more appropriate for them to send the Acute Visiting
Service to you. Please note all home visits must be requested by 10am Monday – Friday.
Please remember – at any time –
If you or the person you are calling about has a life threatening issue please call 999