For enquiries and test results please call between 9am and 5.30pm and select Option 3.
If you want to know the results of a test a hospital consultant arranged for you, or you want to clarify something told to you at a hospital appointment, you need to speak to the hospital – so please do not call us with these queries. If you cannot get an answer from the department you have been referred to, please contact the hospital’s Patient Information and Liaison Services; often referred to as PALS or PILS or Customer Services. The numbers of the local PALS can be found on our website.
If you are asked to bring a urine or stool sample to the Practice please note the following:
The samples are sent to the laboratory in Leicester for analysis each day at 1pm. We need at least one hour before this to process your samples, so we ask all patients to ensure that their samples are with us by 12 noon Monday – Friday.
If you are unable to attend by 12 noon we can accept most samples Monday – Thursday afternoon as these will be dispatched the following working day.
PLEASE NOTE THAT ON FRIDAY, OR ANY OTHER DAY THAT PRECEDES A BANK HOLIDAY, WE ARE UNABLE TO ACCEPT YOUR SAMPLES AS THEY CANNOT BE STORED FOR LONGER THAN 24 HOURS.