Our Patient Group
Our meetings are informal with GPs and staff providing news and updates about the services we provide. We often ask for advice and feedback to help develop and improve our services. We also discuss what is going on in the wider health community. Each year our Patient Group helps us to prepare a patient survey and to agree action points from your feedback.
Meetings are held approximately bi-monthly, from 7-8.30pm. If you would like to join us please tell a member of our reception team or email us at firstname.lastname@example.org
If you are unable to attend or prefer not to attend the meetings but still wish to be involved we can add you to our Online Patient Group and send you information and also seek you opinions and feedback from time to time via email. Please click below to join our Online Patient Group:If you would like to speak to a member of our Patient Group to find out more, please let us know and we will arrange for them to contact you.
You can read the minutes of our last meeting below:
The Wycliffe Medical Practice
Patient Group Meeting: Tuesday 3 February 2020 – 7-8pm
New chairs for the waiting room have arrived – chairs also ordered for clinical rooms – all new chairs meet higher weight limit and infection control criteria and will provide greater flexibility across the surgery. Alison asked the group if they had any preference as to how the chairs should be arranged within the waiting room and it was agreed that they should be set out so that patients can see the Jayex boards clearly and with enough room for wheelchair/pram users to manoeuvre safely.
The water fountain has been ordered and is due to be installed on 10th February. Whilst we will be encouraging people to use their own bottles we have ordered a quantity of recyclable cups for use by patients. (Update – this has been installed today 10.2.20)
CQC Annual Regulatory Phone Call is due shortly when Dr Kendall and Alison will discuss improvements made, problems/constraints experienced over the last 12 months with the inspectors.
Dr Maria Keerig joined the team as a salaried GP in November and currently works all day Tuesday and Thursday mornings. In addition, Dr David Lansley will be joining us in March. Dr Lansley is a very experienced GP and he is relocating to this area to be closer to family.
Patient Group News
Appointment System – a query was raised regarding the current appointment system. It is always a challenge balancing pre-bookable vs appointments on the day. We have recently introduced on the day telephone appointments for patients. Where we have planned absences, we ensure that there are less pre-bookable appointments to create more on the day slots. We aim for an adequate number of slots to be available on the day regardless of the number of GPs in surgery – but unexpected illness etc may prevent us from delivering the planned amount. The planned amount varies with Monday having the greater and less busy days a smaller number. The number of appointments available is based on historic demand plus the need to deliver an average number of appointments per day based on a figure that is 2% of our patient numbers. It is rare to call at 8.30am and there are no appointments available, however, by 11.30/12.00 slots are usually filled. The new telephone system ensures that all calls into the Practice are picked up in order and provides a much fairer system for patients.
Healthwatch Meeting – due to the short notice of this event, no-one from the group was able to attend. We have contacted Becky Hunt at County Hall to ask if there will be any minutes/information available from this meeting and will share this with members once received.
Patient Group Event – provisionally set for Thursday 12th March and once venue sourced we will confirm details.
PPG Awareness Week 31 May- 6 June – Alison asked if the group could have a think about suggestions for events for this week.
It was felt that the group would benefit from a more diverse representation and it would be good to target younger people and encourage them to join the group. Alison will speak with the Health Visitors with a view to handing out information to young parents.
Primary Care Network & CCG News
We are planning a Drop In Smear clinic on Saturday 4 April 2020 within in the PCN with one being held here and one at a Practice in Blaby. We have good attendance levels for smears at the Practice and would have preferred to run a clinic of our choice where up-take is not as good, however, as this is a countrywide funded initiative we can only use the money to run this type of clinic. It may however offer access to those patients who work and are unable to attend during the week.
Lutterworth and Blaby Health Festival – this has now been confirmed as Saturday 28 March 2020 11am- 3pm at the Wycliffe Rooms – further details will be sent out to all Patient Group members once received.
Group members may be pleased to know that we have had a kind donation of some more track, rolling stock, houses and trees for our train track.
Dates of meetings for 2020 to be confirmed
National Association for Patient Participation
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care.
Patient Participation Groups (PPGs) work in partnership with their practices to:
- help patients to take more responsibility for their health.
- contribute to the continuous improvement of services and quality of care
- foster improved communication between the practice and its patient
- provide practical support for the practice and help to implement change
For more information please visit the NAPP Website.