You can call 111 when you need medical help but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, for example an out-of-hours doctor or a community nurse.
For immediate, life-threatening emergencies call 999 – if you need medical help but it’s not an emergency please use 111.
When you call 111 a trained advisor will ask questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, for example an out-of-hours doctor or a community nurse.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
NHS 111 is available to all patients in England, 24 hours a day, 365 days a year.
Calls are free from landlines and mobiles.
You can use Type Talk if you have difficulty hearing and there are Interpreters available for callers who do not speak English.